Neroxy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage our services.
We collect information you provide directly to us when you fill out a contact form, request a quote, or engage our services. This includes your name, email address, phone number, company name, and any details you share about your project.
We also collect information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This data is collected via cookies and similar tracking technologies.
If you become a client, we may collect additional information necessary to deliver our services, such as access credentials to your existing platforms, business performance data, and marketing assets.
We use the information we collect to provide, maintain, and improve our services; respond to your enquiries and fulfil service agreements; send you updates, invoices, and project communications; comply with legal obligations; and protect the rights and safety of Neroxy and our clients.
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering services, provided they agree to keep your information confidential.
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.
We use analytics tools (such as Google Analytics) to understand how visitors interact with our website. This data is aggregated and anonymised. You may opt out of analytics tracking by adjusting your browser settings or using browser extensions designed for this purpose.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months. Client project data is retained for the duration of our engagement plus a period of up to 5 years thereafter.
You may request deletion of your personal data at any time by contacting us at contact@neroxy.com. We will process such requests within 30 days, subject to any legal obligations that require us to retain certain information.
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict our processing of your data; and data portability.
To exercise any of these rights, please contact us at contact@neroxy.com. We will respond to all requests within 30 days. We may need to verify your identity before processing certain requests.
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include encrypted data transmission (SSL/TLS), restricted access to personal data, and regular security reviews.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us at: contact@neroxy.com